Date: February 11, 2024
- GENERAL PROVISIONS
1.1. These general terms and conditions of sale (“General Terms”) describe the terms on which GOLSONCHÈ, a company incorporated under the laws of Netherlands, with a share capital of 100.000,00 € with registered office at Chamber of Commerce under registration 82898944, with VAT number NL003749847B78, subject to the management and coordination of Holland. (“GOLSONCHÈ”, “we”, “us”, “our”), sells, and a consumer (“you”) purchases, GOLSONCHÈ products (“Products”) through the website golsonche.com (“Website”).
1.2. These General Terms will apply to any contract for the sale of Products by GOLSONCHÈ to you through the Website (“Contract”).
1.3. The sale of Products under these General Terms is only available to consumers, meaning natural persons who act for purposes of personal consumption (i.e. for purposes extraneous to their trade, business, craft and profession and not for profit), who have reached the age of majority and have full legal capacity to enter into a Contract, in their country.
1.4. You will be asked to agree to these General Terms and to the Terms of Use of the Website (“ToU”) before placing an order. We therefore advise you to read these documents carefully, and in particular these General Terms, before proceeding with any purchase, and save or print a copy for future reference. If you do not agree to these General Terms, the ToU, and our Privacy Policy, you will not be able to order any Products from the Website.
1.5. We reserve the right to amend or update all or part of these General Terms from time to time, without notice. Any amendments or updates we make to these General Terms will apply to any future orders you place with us when ordering Products. We will always post the most current version of these General Terms on the Website and display the ”Last Updated” date to reflect the date of the changes.
1.6. These General Terms should be read alongside, and are in addition to, our Privacy Policy at https://www.golsonche.com/en-nl/legal-notices/privacy-policy/privacy-policy.html which tells you how we use your personal data, and our Cookie Policy at https://www.golsonche.com/en-nl/legal-notices/cookie-policy/cookie-policy.html.
- PRODUCTS INFORMATION AND AVAILABILITY
2.1. Information on our Products (along with the corresponding Product codes) and relevant prices are available on the Website.
2.2. The Products available on the Website are usually a selection of items normally available in stores. However certain Products may be available exclusively online through the Website, and others may not be available, or legally sold, online. Also, some Products may not be shipped to your country.
2.3. Pictures of the Products displayed on the Website are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that a device’s display of our Products accurately reflects them. In particular, the colors, fabric, shade, grain, texture of the Products shown on your screen may vary from those on the actual Product. Therefore, you should rely exclusively on the description of the Products and their characteristics as mentioned on the Website.
2.4. We reserve the right, in our sole discretion, to limit the quantities and/or types of any Products available on the Website per person, household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, unauthorized activity, or violation of these General Terms.
2.5. The availability of Products on the Website may be subject to change without prior notice. We do not guarantee the availability of any Product listed on the Website, and we reserve the right to discontinue the sale of any Product at any time.
- PRICING AND PAYMENT
3.1. The prices displayed on the Website are in the currency specified on the Website and are exclusive of any applicable taxes, customs duties, and shipping charges, which will be added to the total amount due, as detailed during the checkout process. You are responsible for the payment of any such additional charges.
3.2. While we make every effort to ensure that the prices and descriptions of Products on the Website are accurate, errors may occur. If we discover an error in the price or description of a Product you have ordered, we will inform you and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as canceled and refund you the full amount paid.
3.3. Payment for the Products and any applicable charges must be made in full at the time of placing your order. We accept the payment methods indicated on the Website.
3.4. By providing your payment information, you represent and warrant that you are authorized to use the payment method and that the payment information you provide is accurate, valid, and complete. We reserve the right to obtain validation of your payment information before accepting your order.
3.5. All payments made through the Website are processed securely. However, we cannot guarantee the absolute security of your payment information as it depends on the services provided by third-party payment processors. Please refer to our Privacy Policy for more information on how we handle your personal data.
- ORDER PROCESS AND ACCEPTANCE
4.1. To place an order, you must follow the instructions on the Website. You will be required to provide certain information, including your name, contact details, shipping address, and payment information.
4.2. After placing an order, you will receive an email acknowledging receipt of your order ("Order Confirmation"). This email is an acknowledgement and does not constitute acceptance of your order.
4.3. We reserve the right to refuse or cancel any order for any reason, including but not limited to the unavailability of Products, errors in pricing or product descriptions, or suspected fraudulent activity. In such cases, we will notify you by email and refund any amount you have already paid.
4.4. The acceptance of your order and the formation of the Contract will take place when we send you a separate email confirming that the Products have been dispatched ("Dispatch Confirmation"). The Contract will only relate to those Products listed in the Dispatch Confirmation.
4.5. We reserve the right to cancel or modify any order, including after it has been submitted, if necessary, to comply with any legal requirements or regulations.
SHIPPING AND DELIVERY
5.1. The Products will be delivered to the shipping address you provided during the order process. We will make reasonable efforts to deliver the Products within the estimated delivery times provided on the Website or as communicated to you. However, these times are only estimates and are not guaranteed.
5.2. The risk of loss or damage to the Products passes to you upon delivery. You should inspect the delivered Products and notify us promptly of any visible defects, damages, or discrepancies. Please refer to our Returns and Refunds Policy for more information on how to report any issues with your order.
5.3. We may use third-party shipping carriers to deliver the Products. The choice of carrier and the shipping methods available will be indicated during the checkout process. You may be responsible for any additional shipping charges, such as expedited shipping, if you choose such options.
5.4. We will make reasonable efforts to deliver the Products within the agreed timeframe. However, we are not liable for any delays or failures in delivery that are beyond our reasonable control, such as acts of nature, transportation disruptions, or customs delays. In such cases, we will make reasonable efforts to notify you and minimize any inconvenience caused.
- RETURNS AND REFUNDS
6.1. We want you to be satisfied with your purchase. If you are not completely satisfied with a Product you have received, you may return it in accordance with our Returns and Refunds Policy, which is available on the Website.
6.2. To be eligible for a return, the Product must be unused, in its original condition, and in the original packaging. Certain Products may be excluded from our return policy due to hygiene or safety reasons. Please refer to our Returns and Refunds Policy for specific details and instructions.
6.3. To initiate a return, you must follow the instructions provided in our Returns and Refunds Policy. You may be responsible for return shipping costs unless the return is due to our error or a defective Product.
6.4. Once we receive the returned Product and verify its eligibility for a refund, we will process the refund in accordance with our Returns and Refunds Policy. The refund will be made to the original payment method used for the purchase, unless otherwise specified.
6.5. Please note that certain non-refundable fees, such as shipping charges, customs duties, or taxes, may not be included in the refund amount.
- INTELLECTUAL PROPERTY
7.1. All intellectual property rights, including copyrights, trademarks, and patents, in the Products and the Website are owned by us or our licensors. You may not use, reproduce, modify, or distribute any content from the Website without our prior written consent.
7.2. You may use the Website and purchase the Products for personal, non-commercial purposes only. Any unauthorized use of the Website or the Products may violate applicable intellectual property laws.
- LIMITATION OF LIABILITY
8.1. To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of the Website or the purchase or use of the Products.
8.2. We do not warrant that the Website will be error-free, uninterrupted, or free of viruses or other harmful components. We also do not guarantee the accuracy, completeness, or reliability of any information or content on the Website.
8.3. Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. In such cases, our liability is limited to the fullest extent permitted by law.
GOVERNING LAW AND DISPUTE RESOLUTION
9.1. These General Terms and the Contract shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with these General Terms or the Contract shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction]. 9.2. We encourage you to contact us first if you have any concerns or disputes regarding your order or these General Terms. We will make reasonable efforts to resolve any issues amicably through good faith negotiations.
9.3. If a dispute cannot be resolved through negotiations, either party may submit the dispute to binding arbitration in accordance with the rules and procedures of the chosen arbitration organization. The arbitration shall take place in [Jurisdiction] and shall be conducted in the English language.
9.4. The decision of the arbitrator shall be final and binding on both parties and may be enforced by any court of competent jurisdiction.
- GENERAL PROVISIONS
10.1. These General Terms constitute the entire agreement between you and us regarding the use of the Website and the purchase of Products. Any other terms or representations not expressly stated herein are excluded.
10.2. We may assign or transfer our rights and obligations under these General Terms without your consent. However, you may not assign or transfer your rights and obligations without our prior written consent.
10.3. If any provision of these General Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
10.4. Our failure to exercise or enforce any right or provision of these General Terms shall not constitute a waiver of such right or provision.
10.5. These General Terms are for the benefit of you and us and are not intended to confer any third-party beneficiary rights.
10.6. Any notices or communications required under these General Terms shall be sent to the contact information provided by you during the order process, or as updated by you in writing.
We appreciate your attention to these General Terms. By using the Website and placing an order for Products, you acknowledge that you have read, understood, and agreed to be bound by these General Terms. If you do not agree to these General Terms, please refrain from using the Website or placing an order.
- CONTACT INFORMATION
11.1. If you have any questions or concerns regarding these General Terms, please contact us at:
GOLSONCHÈ
Van der Kaaijstraat 64, 1815VM ALKMAAR (no visiting address )
The Netherlands
info@golsonche.com
Phone: +31 (0)85 06 04 542
- EFFECTIVE DATE AND MODIFICATIONS
12.1. These General Terms are effective as of [20 JUNE]. We reserve the right, at our sole discretion, to modify or replace these General Terms at any time. If we make any material changes, we will provide notice through the Website or via email. Your continued use of the Website or placement of orders after the effective date of any modifications constitutes your acceptance of the modified General Terms.
13. NOTICES
Any notice to be given under these General Terms or the Contracts will be in writing. We will contact you by email, telephone, SMS or provide you with information by posting notices on our Website.
