Order is processed:
The order is confirmed and we have sent a confirmation email with the Order Number. If you do not see the email, please check your SPAM folder.

Order is shipped:
We will send you a tracking number as soon as the order is shipped from our warehouse. Thank you for your patience.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

GOLSONCHÉ accepts the following payment methods:

Credit Cards: Visa, MasterCard, American Express, Visa, Maestro enabled debit cards.
The total amount will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, please visit paypal.com.

IDEAL
For a regular iDEAL payment, at checkout, you choose iDEAL and then your bank. In the case of paying with an iDEAL QR code, you scan the QR code with your bank app*. After scanning, the iDEAL payment starts immediately and everything is the same as an iDEAL payment via your bank's app.

Every purchase is made with maximum security thanks to the use of certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

Purchasing on GOLSONCHÉ is reserved for end consumers. All prices are inclusive of VAT.

The document will be sent as an attachment in the Shipping Confirmation email.

Please note: once the order is confirmed, we cannot modify the details you have entered and it is not possible to issue a new invoice.

By becoming a member of our esteemed community, you gain privileged access to special sections and services specifically designed for our registered users. By creating an account on our official website, www.golsonche.com, you unlock the opportunity to explore and make purchases across all the regions where our services are available.

If you wish to terminate your account, kindly reach out to us for assistance in initiating the cancellation process. Feel free to contact our dedicated support team should you have any queries or require further guidance regarding account closure. We are here to help and ensure a smooth and hassle-free experience for you.

In case you've forgotten your password, simply click on the "Forgot your password?" link located on the Login page, and carefully follow the provided instructions to update your login credentials.

If you prefer, you can also reach out to us for additional assistance with this matter. Our team will be more than happy to help you through the process.